A Vehicle for Confidence Building & Leadership:The Domestic Workers Literacy Program (Winter 2013)


Every Sunday afternoon from October to April, forty women gather together and take part in Frontier College’s Domestic Worker Literacy Program in the Learning Resource Centre below Britannia Library. Over half who attend are the learners: women employed as domestic workers throughout Vancouver and the greater Vancouver area.  Most of the current learners are Filipino, although there is a small representation from Russia, Peru, and Japan.  Their ability to communicate and write in English is generally at the intermediate level.  About 15 female volunteer tutors, recruited and orientated by Frontier College, attend the program each week as well.  Some of the volunteers, in past years, have been from the Downtown Eastside community.

The Domestic Workers Literacy Program is designed to support the development of language and literacy skills, as well as to provide learners with the opportunities to know their rights and empower themselves, to interact with Canadians other than their employers, to come together as a supportive community, and to be leaders within their community.  Community—and the stability that comes with it-- is particularly important as most of the women have left their families to come to Canada as the primary income provider for their family and extended family.

Recruitment for the program has never been a necessity. “In fact, there is always a waiting list for the learners”, says Briony Taylor, the Community Coordinator for Frontier College in Vancouver.  “Information about the program seems to be communicated through word-of-mouth and the learners come from any place that is connected by the transit system”.  Given the popularity of the program, it is hoped that sometime in the future the program can run on another day in a different location. 

The program’s coordinator Natalie Youssef explains that programming is adapted based on feedback from learners about what they want to learn.  Each week there is an overarching theme, which in the past has included resume and cover letter writing, and interview and employment skills in a Canadian context. One of the volunteers, a student from UBC, ran a workshop on health care in Canada and what was available to the learners. The program also hosts guest speakers from the Domestic Workers Legal Association who speak about the rights of domestic workers employed in Canada and the rules and timelines around their visas. In the past, learners and tutors have worked through the guide for becoming Canadian citizens. “Not only to study it,” Briony Taylor qualifies, “but to also question and critique its content. A lot of the participants have an ideal perspective of Canadian culture. This program tries to honour their culture, and highlight that they don’t have to push away their past. ”  Since many of learners worked as mid-wives, nurses, and accountants before coming to Canada, developing  their English writing and grammar skills is important for those who wish to upgrade or take courses at the post-secondary level. 

Taken together, the program and its success has become a vehicle for confidence building and leadership development.  About 7 months ago, the learners felt confident enough to start their own Facebook page (in English) where they could share information with one another, as well as post updates about volunteer openings in Vancouver and surrounding areas.  Natalie and Briony hope that the leadership currently being taken on by the learners will later translate into some of them becoming volunteers within the program and perhaps even stepping into an coordinating role.  

Frontier College aims to identify learners not reached by other literacy programs. If you are interested in volunteering with the Domestic Workers Literacy Program, contact Briony Taylor at btaylor@frontiercollege.ca. Frontier College’s next intake of volunteers will be in January 2013. If you are interested in registering as a learner in the Domestic Workers Literacy Program, please contact Natalie Youssef at vancouver@frontiercollege.ca